We found that people were looked after in a way which respected their independence but also provided them with the care and support they required. People were given a good choice of nutritious food and drink and they enjoyed what they ate. One person told us, "There are always alternatives if you fancy something different, I like a salad sometimes". People told us they liked the staff and that staff treated them kindly and with patience and respect. One person told us “the staff are very good” and another person said “they are so good, they come when I call them”.
Through communication, compassion and commitment, Parkview Care changes the directions and ultimately the lives of those we care and support, setting them off on a path to a positive future. With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider. Every registered care provider in the UK can claim a free listing on Autumna.
Where care
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report. We are delighted to announce in the 2020 Regional Great British Care Awards, Park View's Georgia Barnes won the dementia care category and Liz ... We offer exceptional facilities to care for your loved ones, all within a safe, comfortable and homely environment. Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
At this inspection we found that the required improvements had been made and the full range of staff suitability checks were now in place for all staff. Singleton Nursing and Residential Home provides accommodation, and personal and nursing care for up to 36 older people. The premises are a purpose built detached building with accommodation over two floors.
Care
It is an annexe located in the grounds of another care service owned by the provider. People have their own flat within the property and staff support is provided as ... St Valery Care Home York Road, Kennington, Ashford, TN24 9QQ ★★★☆ St Valery Care Home provides care and accommodation to up to 14 older people with dementia. The Grange 2 The Street, Kennington, Ashford, TN24 9EX ★★★☆ The Grange provides accommodation and personal care for up to 29 older people. The premises are a detached building situated on the outskirts of the town of Ashford.
The service was placed into special measures and the provider sent us action plans to tell us what they would do to improve. The service was clean and staff wore the correct personal protective equipment when needed. • At our last inspection, the service was rated "requires improvement" .
Frequently Asked Questions
Residents live in care suites which incorporate social space, a dining area and a kitchenette, while they can... Situated in a pleasant area, Park View Care Centre is purpose-built and carefully designed to support our residents to live happy, fulfilled and comfortable lives. A Financial Assessment from the Local Authority will determine whether an individual is eligible for funding support to help pay for a care home in Ashford, averaging a cost of £1,178 per week.
Fire drills and testing had been conducted regularly and the premises were well-maintained throughout. Auditing however, was largely ineffective in highlighting where the quality and safety of the service could be improved. Feedback had been sought from people, relatives and staff and there was evidence that it had been acted upon. Staff said they felt supported by the manager and her deputy and that they were led by example. Complaints had been actioned by the manager but records and communication about what had been done were sometimes lacking.
Food (Choice Dining)
That’s why Care Concierge’s care experts will act as your personal care consultants. We’ll research on your behalf and find you the right care, at the right cost - turning stress into straightforward. Infection Control Initiatives in place Infection Control Training Our staff are trained to use measures which prevent and control infections. Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting. Virus Testing We are testing for viral infection when symptoms present within our care setting. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.
Our excellent care team is on hand twenty-four hours a day to provide... There were not enough staff on duty because data about people’s needs and dependencies had been inaccurately submitted to the provider by the registered manager. Supervisions by the registered manager had not identified shortfalls in staff knowledge which affected their ability to carry out their roles competently. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement.
We saw that staff were recruited appropriately and checks were undertaken to ensure that they were suitable to care for people with nursing needs and dementia. We found that there were enough staff on duty to tend to the needs of the people although at times staff were stretched on one unit. Staff training had improved and supervision and appraisal were being carried out regularly. People’s healthcare needs had been met and were monitored for changes.
Costs will partly depend on the level of care required - for instance, dementia care may incur additional costs depending on the home. Many care homes support respite stays to help give full-time carers a well-deserved break. In a care home, residents are supported by trained Care Assistants 24 hours a day. We saw that staff gave people choices about where they wanted to sit, what they wanted to do, and what they wanted to eat or drink. People with dementia were supported to carry out different activities throughout the day.
We observed that staff took time to explain things to people and supported people to be as independent as they could and to follow their preferred daily routines. People’s views and ideas were listened to through one to one conversations; through the use of questionnaires; through residents and relatives’ meetings; and through use of a comments book in the entrance hall. We saw that the manager had put an action plan into place as a result of reading questionnaire responses, and appropriate action had been carried out to bring about the desired changes. We spent time in one of the lounges carrying out an observational inspection. The Short Observational Framework Inspection is a method for observing people’s care when they are unable to give clear verbal feedback. We saw that staff treated people with respect and dignity, and were kind and attentive to their needs.
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